How to request a password reset for a user?

Administrators

Admins can send password reset links for anyone within Unify. This section will go into detail on how to do this.

1. First navigate to the Identity Platform, and go to the `Users` tab under the section `Accounts`.
2. Here you will see an overview of all the users within Unify.
3. Search for a user who you would like to send an reset password email to by clicking the checkbox next to their icon.
4. A tab will apear in the top right of the user view, select the `Send Reset Password Email` and press the run button next to it.

This will ask you for your confirmation, once confirmed, an email will be sent out to the user, allowing them to reset their password.

NOTE: This email is only valid for 60 minutes after this, the link in the email will be unusable and the user will have to request a new reset password email.

 

Anyone

There are two ways for a user to request a password reset. In this section we will go over both of these.

Forgot password

If a user has forgotten their password, and currently is not logged in. a user can request a password reset and re-enter a password. This section will go into detail on how to do this.

1. The user must first navigate to the Identity Platform main authentication screen. They can do this by either going to a website integrated with Unify that requires authentication, or by navigating to the base URL your Identity Platform is registered on. It should look something like this.

2. Here you should see textified-button named `Forgot Password` or the equivalent of that in your language. Pressing this will take you to a new screen.

3. On this screen the user will be asked for their email, they should fill this in and press the reset password button. They will receive an email where they can change their password.

NOTE: This email is only valid for 60 minutes after this, the link in the email will be unusable and the user will have to request a new reset password email.

Already logged in

Alternatively, if a user is already logged in. They can change their password on Identity Platform by going to {BASE_URL}/user/profile where {BASE_URL} is the URL Unify is registered on. They however do require to know their current password in order to work.